If the following FAQs do not answer your particular question, please email us by clicking on the Contact Us button at the bottom of this page.
 

Quality and Delivery

 
Q.    Is it necessary to request a Certificate of Conformance (COC) every time we order?
A.
No, it is not necessary. All genuine high-reliability (Hi-Rel) products will be automatically delivered together with an original COC issued by the Quality Controller of the vendor’s factory.
Q.    Are all Rad-Hard and Hi-Rel products delivered with a Data Package?
A.
No, a Data Package is an optional order for which an additional fee must be paid and a special request must be made. The availability of Data Packages is normally restricted to those for radiation-hardened (Rad-Hard) products only. For high-reliability (Hi-Rel) products, enquiries need to be made with the vendor on a case-by-case basis to ascertain the availability of Data Packages.
Q.    Can we ask that ordered part items bear a single lot date code (SLDC)?
A.
Certainly, this can be arranged subject to two prerequisites: 1) a special request must be made upon placement of your order; and 2) an additional SLDC Fee must be paid.
Q.    Can we request that the date code on the part items is no older than 2 years?
A.
Some vendors can accommodate such requests under three conditions: 1) a special date code request is made with your order; 2) a special date code request fee is paid; and 3) you understand that the lead-time will be much longer for the production of a new lot. However, other vendors decline such requests even when the buyer is prepared to pay an additional fee.
Q.    How can the delivery lead-time be shortened?
A.
Lead-times can be shortened through coordination of the end-user’s production schedule with those of the vendor’s factory to help it plan production.
 

Technical Support

 
Q.    How do you handle failed-product claims by end-users?
A.
The Times Technology Group (TTG) makes it a high priority to handle failed product claims from end-users. The first step is to have our FAE Manager conduct a fact-finding exercise with the end-user. Once the claim is proven to be bona fide, TTG follows it up with the vendor. Feedback is then given to the end-user on a timely basis.
Q.    Where do we go to seek project design-in support?
A.
The Times Technology Group has its own team of experienced field application engineers (FAEs) who are ex-employees of the space and aviation industries. As a result, we are in a strong position to provide result-oriented custom solutions to end-users for solving their selection and application issues during the project design stage.
Q.    Do you accommodate custom-made part requests?
A.
The Times Technology Group works in conjunction with vendors to provide engineered solutions for the high-reliability market, with its technical expertise and value-added capabilities enabling it to offer products and custom solutions for the most advanced technology.
Q.    Can you recommend a replacement part for an obsolete item?
A.
Certainly, the Times Technology Group (TTG) accepts all such requests. Its FAEs spend a considerable amount of time understanding the design and application needs of end-users. TTG then works in conjunction with the factory of the appropriate vendor to provide a recommended replacement part.
Q.    How do I read the product date code?
A.
The date code normally consists of 4 characters. For example, if the device bears 0808 on its surface it was manufactured in the 8th week of 2008.
Q.    What are QPL products?
A.
QPL stands for “Qualified Parts List”. The parts are designed and made under the Defense Supply Center Columbia (DSCC) qualifications to resist harsh environments and qualify them for military applications.
Q.    What is the difference between QPL and QML products?
A.
The US Department of Defense has developed standards that apply to ASICs, specifications MIL-M-38510 and MIL-I-38535, which outline all of the procedures necessary for parts and vendors to be included on government-endorsed lists. MIL-M-38510 refers to the Qualified Products List (QPL) and MIL-I-38535 refers to the Qualified Manufacturers List (QML). QML differs from the more established QPL in that under QML the government qualifies a manufacturer's entire fabrication process rather than the device types fabricated by that process. MIL-M-38510/605-608, the QPL gate array program, also takes this newer approach, as each gate array design is unique and cannot be qualified separately.
 

Destructive Physical Analysis (DPA)

 
Q.    What types of tests are requried by the end-users in the Chinese high-reliability market?
A.
The following are the most commonly required tests by the end-users in the high-reliability market, including the space segment in China.

i) DPA
ii) PIND
iii) RGA
Q.    Which DPA laboratory is deemed authoritative by both end-users and vendors?
A.
A number of US DPA laboratories are currently patronized by NASA and are acceptable to both end-users in China and vendors in the USA.
Q.    What is the MIL-STD-883 Test Method?
A.
The MIL-STD-883 standard establishes uniform methods, controls, and procedures for testing microelectronic devices that are suitable for use within the Military and Aerospace electronic systems, including basic environmental tests to determine resistance to deleterious effects of natural elements and conditions surrounding military and space operations, mechanical and electrical tests, workmanship and training procedures and such other controls and constraints that are deemed necessary to ensure a uniform level of quality and reliability suitable to the intended applications of those devices. The standard contains 5 sets of test methods:

i) Environmental Tests, Methods 1001-1034
ii) Mechanical Tests, Methods 2001-2036
iii) Electrical Tests, Methods 3001-3024
iv) Electrical Tests, Methods 4001-4007
v) Test Procedures, Methods 5001-5013
Q.    What if MIL-STD-883 standard conflict with the Chinese military test standard?
A.
In the event that there is a conflict between the MIL-STD-883 standard and the Chinese military test standard, the MIL-STD-883 prevails.
 

Export Control

 
Q.    What is export control?
A.
Export control concerns the laws, regulations, restrictions and international treaties that control the exchange of certain goods, services and information for reasons of foreign policy, scarcity and national security.
Q.    Why should our company be bothered to comply with international trade controls?
A.
Non-compliance could result in:

i) Civil and criminal monetary fines and penalties
ii) Delayed or detained shipments
iii) Loss of corporate export privileges
iv) Loss of reputation
v) Prison
Q.    Why was our enquiry/order put on hold for export compliance review?
A.
The Times Technology Group reviews all enquires/orders and may put some on hold to gather sufficient information to comply with export control regulations. The following is a list of the most common reasons for red flagging an enquiry/order:

i) Incomplete end-user name
ii) Inaccurate project name
iii) Vague project description
iv) No end-use description
v) Incomplete mailing address
vi) End-users/intermediaries are on the "list"
 
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